How To Fix CRM_SMF_SERVICES015 - No action manager was found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 015

• Message text: No action manager was found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES015 - No action manager was found ?

  The SAP error message CRM_SMF_SERVICES015 ("No action manager was found") typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a suitable action manager for processing a specific action or service request. This can happen for various reasons, including configuration issues or missing components.
  Causes:
  
  Missing Action Manager Configuration: The action manager may not be properly configured in the system.
  Incorrect Business Role Assignment: The user may not have the appropriate business role assigned that includes the necessary permissions to access the action manager.
  System Customization Issues: Custom developments or modifications in the CRM system may have led to the action manager not being recognized.
  Transport Issues: If the system has recently undergone a transport of changes, the action manager might not have been included or activated properly.
  Missing or Inactive Services: The required services or components that the action manager relies on may be inactive or missing.
  
  Solutions:
  
  
  Check Action Manager Configuration:
  
  Navigate to the configuration settings for the action manager in the SAP CRM system.
  Ensure that the action manager is correctly defined and activated.
  
  
  
  Verify Business Role Assignment:
  
  Check the user’s business role assignments to ensure they have the necessary permissions to access the action manager.
  If needed, assign the appropriate roles to the user.
  
  
  
  Review Custom Developments:
  
  If there have been recent custom developments, review the code to ensure that it does not interfere with the action manager's functionality.
  Test the system with standard configurations to isolate the issue.
  
  
  
  Check Transport Requests:
  
  If the issue arose after a transport, verify that all necessary objects related to the action manager were included in the transport request.
  Re-import the transport if necessary.
  
  
  
  Activate Required Services:
  
  Go to the transaction code SICF and check if the required services are active.
  Activate any inactive services that are related to the action manager.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  
  
  System Logs and Traces:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Use transaction ST22 to check for dumps that may be related to the error.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and action management for detailed configuration steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_SMF_SERVICES015 effectively.