How To Fix CRM_SMF004 - Session could not be instantiated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF - Service Manager Framework Messages

• Message number: 004

• Message text: Session could not be instantiated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF004 - Session could not be instantiated ?

  The SAP error message CRM_SMF004: Session could not be instantiated typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the session management or when the system is unable to create a new session for a user. This can happen for various reasons, and understanding the cause is crucial for finding a solution.
  Possible Causes:
  
  Session Limit Exceeded: The maximum number of sessions allowed for a user has been reached.
  System Configuration Issues: There may be misconfigurations in the SAP system settings related to session management.
  User Lock or Authorization Issues: The user may be locked or may not have the necessary authorizations to create a new session.
  Network Issues: Connectivity problems between the client and the SAP server can prevent session creation.
  Resource Limitations: The server may be running low on resources (memory, CPU) which can affect its ability to handle new sessions.
  Background Jobs: If there are long-running background jobs, they may be consuming resources and preventing new sessions from being created.
  
  Solutions:
  
  
  Check User Sessions:
  
  Use transaction code SM04 to check the active sessions for the user. If the limit is reached, terminate unnecessary sessions.
  
  
  
  Review System Configuration:
  
  Check the system parameters related to session management. You can use transaction RZ10 to review and adjust profile parameters if necessary.
  Look for parameters like rdisp/max_wprun_time and rdisp/wp_no_dia.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to create a session. Check the user roles and profiles in transaction SU01.
  
  
  
  Check for Locks:
  
  Verify if the user is locked in transaction SU01. If so, unlock the user.
  
  
  
  Monitor System Resources:
  
  Use transaction SM50 or SM66 to monitor the system's performance and check for any resource bottlenecks.
  If the system is under heavy load, consider optimizing background jobs or increasing system resources.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues affecting the connection between the client and the SAP server.
  
  
  
  Restart Services:
  
  If the issue persists, consider restarting the SAP application server or relevant services, but ensure this is done during a maintenance window to avoid disruption.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. You can search for the error message in the SAP Support Portal.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem continues after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.