How To Fix CRM_SMF003 - An error occurred while creating the session

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF - Service Manager Framework Messages

• Message number: 003

• Message text: An error occurred while creating the session

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF003 - An error occurred while creating the session ?

  The SAP error message CRM_SMF003 indicates that there was an issue while creating a session in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Network Issues: Problems with the network connection between the client and the SAP server can lead to session creation failures.
  Authorization Issues: The user may not have the necessary authorizations to create a session in the CRM system.
  System Configuration: Incorrect configuration settings in the SAP system or the CRM application can lead to session creation errors.
  Resource Limitations: The server may be running out of resources (e.g., memory, CPU) to handle new sessions.
  Database Issues: Problems with the underlying database (e.g., connectivity issues, database locks) can prevent session creation.
  SAP Notes: There may be known issues or bugs that have been documented in SAP Notes that could be causing this error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the client and the SAP server. You can test connectivity using tools like ping or tracert.
  Review User Authorizations: Verify that the user has the necessary authorizations to access the CRM system. This can be done by checking the user roles and profiles in the SAP system.
  System Configuration Review: Check the configuration settings in the SAP system to ensure they are set up correctly for session management.
  Monitor System Resources: Use transaction codes like SM50 or SM66 to monitor the system's performance and check for any resource bottlenecks.
  Database Health Check: Ensure that the database is functioning correctly and that there are no locks or connectivity issues. You may need to consult with your database administrator.
  Check SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. Implement any recommended patches or updates.
  Restart Services: If the issue persists, consider restarting the relevant SAP services or the entire SAP system, if feasible.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and any steps already taken to troubleshoot.
  
  By following these steps, you should be able to identify the cause of the CRM_SMF003 error and implement a suitable solution.