How To Fix CRM_SME_MKT_CPG024 - Group is no longer open

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SME_MKT_CPG - SME for Marketing Campaigns

• Message number: 024

• Message text: Group is no longer open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SME_MKT_CPG024 - Group is no longer open ?

  The SAP error message CRM_SME_MKT_CPG024 indicates that a specific group is no longer open for processing. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a marketing group that has been closed or is not available for further actions.
  Cause:
  
  Group Closure: The marketing group you are trying to access has been closed. This could be due to the completion of a marketing campaign or a manual closure by a user.
  Time Constraints: The group may have been set up with specific time constraints, and the current date is outside of that range.
  Configuration Issues: There may be configuration settings in the CRM system that restrict access to certain groups based on their status.
  Data Integrity Issues: There could be issues with the data integrity or consistency in the CRM system that prevent access to the group.
  
  Solution:
  
  Check Group Status: Verify the status of the marketing group in the CRM system. If it is closed, you may need to create a new group or reopen the existing one if that is permissible.
  Review Time Settings: If the group has time constraints, check the validity period and ensure that you are within the allowed dates.
  Consult with Admin: If you do not have the necessary permissions to view or modify the group, consult with your system administrator or the person responsible for CRM configurations.
  Reopen Group: If applicable, follow the necessary steps to reopen the group. This may involve specific transactions or settings in the CRM system.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage marketing groups, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  Documentation: Refer to SAP Help documentation or the SAP Community for insights on managing marketing groups and troubleshooting related issues.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a deeper configuration issue.
  
  By following these steps, you should be able to address the error message and understand the underlying issues related to the marketing group in SAP CRM.