How To Fix CRM_SME_MKT_CPG008 - Error occurred while creating the external list for call &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SME_MKT_CPG - SME for Marketing Campaigns

• Message number: 008

• Message text: Error occurred while creating the external list for call &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SME_MKT_CPG008 - Error occurred while creating the external list for call &1 ?

  The SAP error message CRM_SME_MKT_CPG008 indicates that there was an issue while creating an external list for a call in the SAP Customer Relationship Management (CRM) system. This error typically arises in the context of marketing or campaign management when trying to generate a list of contacts or leads for a specific marketing activity.
  Possible Causes:
  
  Data Issues: There may be missing or incorrect data in the master data records (e.g., business partners, customers) that are being used to create the external list.
  Configuration Problems: The configuration settings for the marketing campaign or the external list generation process may not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to create or access the external list.
  Technical Errors: There could be underlying technical issues, such as problems with the database or the application server.
  Missing Customization: If the system has been customized, there may be missing or incorrect custom code that affects the list generation process.
  
  Solutions:
  
  Check Data Integrity: Review the data for the business partners or customers involved in the campaign. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Configuration: Verify the configuration settings for the marketing campaign and the external list generation process. Ensure that all necessary settings are correctly defined.
  Authorization Check: Ensure that the user has the appropriate authorizations to create external lists. This can be checked in the user roles and authorizations.
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the list creation process.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  Consult Documentation: Refer to SAP documentation or notes related to CRM marketing and external list generation for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in the marketing campaign process.
  SAP Notes: Search for SAP Notes related to CRM_SME_MKT_CPG008 in the SAP Support Portal for any patches or updates that may address this issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.