How To Fix CRM_SME_MKT_CPG007 - Call &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SME_MKT_CPG - SME for Marketing Campaigns

• Message number: 007

• Message text: Call &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SME_MKT_CPG007 - Call &1 does not exist ?

  The SAP error message CRM_SME_MKT_CPG007 with the description "Call &1 does not exist" typically occurs in the context of SAP Customer Relationship Management (CRM) when a specific call or transaction is being referenced that cannot be found in the system. This can happen for various reasons, including data inconsistencies, missing entries, or incorrect references.
  Causes:
  
  Non-existent Call Reference: The call ID or reference being used does not exist in the database.
  Data Deletion: The call may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to access the call.
  Incorrect Input: The call ID may have been entered incorrectly, leading to a search for a non-existent entry.
  System Configuration Issues: There may be configuration issues in the CRM system that prevent the call from being recognized.
  
  Solutions:
  
  Verify Call ID: Double-check the call ID you are trying to access to ensure it is correct and exists in the system.
  Check Data Availability: Use transaction codes or reports to check if the call has been deleted or archived.
  Review Authorizations: Ensure that the user has the necessary permissions to access the call. This may involve checking roles and authorizations in the SAP system.
  Consult Logs: Check system logs for any additional error messages or information that might provide context for the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you navigate and troubleshoot issues related to calls (e.g., CRMD_ORDER for managing CRM orders).
  SAP Notes: Search the SAP Support Portal for any specific notes related to the error message CRM_SME_MKT_CPG007, as there may be patches or updates that address this issue.
  Documentation: Review SAP documentation for CRM to understand the context of calls and how they are managed within the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.