How To Fix CRM_SME_MKT_CPG004 - Scenario &1 is not available in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SME_MKT_CPG - SME for Marketing Campaigns

• Message number: 004

• Message text: Scenario &1 is not available in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SME_MKT_CPG004 - Scenario &1 is not available in Customizing ?

  The SAP error message CRM_SME_MKT_CPG004 indicates that a specific scenario (denoted as &1) is not available in the Customizing settings of the SAP system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to execute a marketing-related function or transaction that relies on a specific scenario configuration.
  Cause:
  
  Missing Configuration: The scenario you are trying to use has not been configured in the system. This could be due to a lack of setup in the Customizing settings.
  Incorrect Scenario Name: The scenario name you are trying to access may be misspelled or does not exist in the system.
  Transport Issues: If the scenario was recently transported from another system, it may not have been properly imported or activated.
  Authorization Issues: The user may not have the necessary authorizations to access the scenario.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for marketing scenarios.
  Verify if the scenario you are trying to use is listed and properly configured.
  
  
  
  Create or Adjust the Scenario:
  
  If the scenario is missing, you may need to create it. This involves defining the scenario in the Customizing settings.
  If it exists but is not configured correctly, make the necessary adjustments.
  
  
  
  Verify Scenario Name:
  
  Double-check the scenario name you are using in your transaction or program. Ensure it matches exactly with what is defined in the system.
  
  
  
  Check Transport Requests:
  
  If the scenario was supposed to be transported from another system, check the transport logs to ensure it was successfully imported.
  If there were issues, you may need to re-transport the configuration.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the scenario. This may involve checking roles and profiles assigned to the user.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the Customizing settings or CRMD_ORDER to check the order management settings.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring marketing scenarios in CRM.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.