How To Fix CRM_SERVICEPLAN_I307 - No service contracts selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICEPLAN_I -

• Message number: 307

• Message text: No service contracts selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICEPLAN_I307 - No service contracts selected ?

  The SAP error message CRM_SERVICEPLAN_I307: No service contracts selected typically occurs in the context of service management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system could not find any service contracts that meet the criteria specified in the transaction or process you are attempting to execute.
  Causes:
  
  No Active Service Contracts: There may be no active service contracts available for the customer or the specific service being processed.
  Selection Criteria: The selection criteria used in the transaction may be too restrictive, leading to no contracts being found.
  Data Inconsistencies: There may be inconsistencies or missing data in the service contract records.
  Authorization Issues: The user may not have the necessary authorizations to view or access the service contracts.
  Incorrect Configuration: The configuration settings for service contracts may not be set up correctly in the system.
  
  Solutions:
  
  Check Active Service Contracts: Verify that there are active service contracts for the customer or service in question. You can do this by navigating to the service contract management area in SAP CRM.
  Review Selection Criteria: Reassess the selection criteria you are using. Ensure that they are broad enough to include relevant service contracts.
  Data Validation: Check for any inconsistencies or missing data in the service contracts. Ensure that all required fields are filled out correctly.
  User Authorizations: Confirm that the user has the necessary authorizations to access service contracts. If not, contact your SAP security administrator to adjust the permissions.
  Configuration Review: If you suspect a configuration issue, consult with your SAP functional consultant to review the settings related to service contracts.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service contracts.
  SAP Notes: Check SAP Notes for any known issues or patches related to service contracts and this specific error message.
  Documentation: Refer to SAP Help documentation for detailed information on service contract management and troubleshooting tips.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.