How To Fix CRM_SERVICEPLAN_I301 - &1 with &2 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICEPLAN_I -

• Message number: 301

• Message text: &1 with &2 is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICEPLAN_I301 - &1 with &2 is not available ?

  The SAP error message CRM_SERVICEPLAN_I301 typically indicates that a specific service plan or service item is not available in the system. This error can occur in various contexts within SAP CRM, particularly when dealing with service management or service order processing.
  Cause:
  The error message CRM_SERVICEPLAN_I301 with parameters &1 and &2 usually means that:
  
  &1 represents the service plan or service item that is being referenced.
  &2 indicates the specific reason or context in which the service plan is not available.
  
  Common causes for this error include:
  
  Service Plan Not Defined: The service plan or item you are trying to access has not been defined in the system.
  Inactive Service Plan: The service plan exists but is not active or has been deactivated.
  Incorrect Configuration: There may be configuration issues in the service management settings.
  Authorization Issues: The user may not have the necessary authorizations to access the service plan.
  Data Inconsistencies: There may be inconsistencies in the master data related to the service plan.
  
  Solution:
  To resolve the CRM_SERVICEPLAN_I301 error, you can take the following steps:
  
  
  Check Service Plan Definition:
  
  Go to the relevant transaction (e.g., CRMD_ORDER, CRMD_ORDERADM_H) and verify if the service plan or item exists.
  If it does not exist, you may need to create it.
  
  
  
  Activate Service Plan:
  
  If the service plan exists but is inactive, you will need to activate it. This can usually be done in the service plan configuration settings.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP Customizing Implementation Guide (IMG) under Customer Relationship Management > Service Management > Service Order > Define Service Plans.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the service plan. This can be done by checking the user roles and authorizations in the system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant master data to ensure there are no discrepancies that could be causing the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional insights or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to service management.
  SAP Notes: Search for SAP Notes related to CRM_SERVICEPLAN_I301 for any known issues or patches.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.