How To Fix CRM_SERVICEPLAN_I204 - Consumption of &2 per &3 was calculated for counter &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICEPLAN_I -

• Message number: 204

• Message text: Consumption of &2 per &3 was calculated for counter &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICEPLAN_I204 - Consumption of &2 per &3 was calculated for counter &1 ?

  The SAP error message CRM_SERVICEPLAN_I204 typically relates to issues in the service planning or consumption calculation within the SAP Customer Relationship Management (CRM) module. This message indicates that there is a discrepancy or issue with the consumption of a service plan, specifically regarding the counters and their calculations.
  Cause:
  
  Incorrect Configuration: The service plan may not be configured correctly, leading to incorrect consumption calculations.
  Data Inconsistencies: There may be inconsistencies in the data related to the service plan, such as incorrect counter values or missing entries.
  Counter Settings: The settings for the counters (e.g., limits, thresholds) may not align with the actual usage or expected consumption.
  Authorization Issues: The user may not have the necessary authorizations to view or modify the service plan data.
  
  Solution:
  
  Check Configuration: Review the configuration of the service plan in the SAP system. Ensure that all parameters, including counters and consumption rules, are set up correctly.
  Validate Data: Check the data associated with the service plan. Look for any inconsistencies or missing information that could affect the consumption calculation.
  Review Counter Settings: Examine the settings for the counters involved. Ensure that they are correctly defined and that their limits are appropriate for the expected usage.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to access and modify the service plan data.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and related configurations.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access service orders and check the related service plans.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.