How To Fix CRM_SERVICEPLAN_I109 - Service contract &1 with item number &2 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICEPLAN_I -

• Message number: 109

• Message text: Service contract &1 with item number &2 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICEPLAN_I109 - Service contract &1 with item number &2 not found ?

  The SAP error message CRM_SERVICEPLAN_I109 indicates that a service contract with the specified item number could not be found in the system. This error typically occurs in the context of service management within SAP CRM (Customer Relationship Management).
  Cause:
  
  Incorrect Contract Number or Item Number: The most common cause is that the service contract number or item number you are trying to access does not exist in the system.
  Data Deletion: The service contract or item may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary authorizations to view the service contract or its items.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the contract from being recognized.
  System Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to data inconsistency.
  
  Solution:
  
  Verify Contract and Item Numbers: Double-check the service contract number and item number you are using. Ensure that they are entered correctly.
  Check for Deletion or Archiving: Look into the system to see if the service contract has been deleted or archived. You may need to consult with your SAP administrator or check the relevant tables.
  Review Authorizations: Ensure that you have the necessary permissions to access the service contract. If not, contact your system administrator to grant the required access.
  Consult Configuration Settings: If you suspect a configuration issue, consult with your SAP functional consultant to review the settings related to service contracts.
  Check System Logs: Review system logs for any related errors or warnings that might provide additional context for the issue.
  Data Consistency Check: If the system is integrated with other systems, perform a data consistency check to ensure that all relevant data is synchronized correctly.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like CRMD_ORDER to view service contracts and their items.
  Tables: Relevant tables to check include:
  
  CRMD_ORDERADM_H (Header data for service contracts)
  CRMD_ORDERADM_I (Item data for service contracts)
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for more details on service contracts and their management.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.