How To Fix CRM_SERVICE_OS802 - No data was transferred from BAdI method CRM_SERVICE_I_MERGE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 802

• Message text: No data was transferred from BAdI method CRM_SERVICE_I_MERGE

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS802 - No data was transferred from BAdI method CRM_SERVICE_I_MERGE ?

  The SAP error message CRM_SERVICE_OS802 indicates that no data was transferred from the BAdI (Business Add-In) method CRM_SERVICE_I_MERGE. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with the data merging process.
  Cause:
  
  BAdI Implementation: The BAdI method CRM_SERVICE_I_MERGE may not be properly implemented or activated. If the implementation does not return any data, this error will occur.
  Data Issues: There may be issues with the data being processed, such as missing or incorrect data that prevents the method from executing correctly.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error, especially if the system is not set up to handle the specific data being merged.
  Authorization Issues: Lack of proper authorizations for the user executing the transaction can also lead to this error.
  
  Solution:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE18 (BAdI Definition) and check the implementation of CRM_SERVICE_I_MERGE.
  Ensure that the implementation is active and correctly coded to return the necessary data.
  
  
  
  Debugging:
  
  Use transaction SE80 or SE37 to debug the BAdI method and see if it is being called correctly and if it is returning the expected data.
  Check for any exceptions or errors in the code that might prevent data from being returned.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure that it meets the requirements for the merge operation.
  Check for any missing or incorrect entries in the relevant tables.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to the CRM service and ensure that they are set up correctly.
  Check if any recent changes were made to the configuration that could have affected the data merging process.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to execute the BAdI and access the data involved in the merge.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  BAdI (Business Add-In): A way to enhance the standard functionality of SAP applications without modifying the original code.
  CRM Service Management: A component of SAP CRM that deals with service processes, including service requests, service orders, and service contracts.
  Debugging Tools: Familiarize yourself with SAP debugging tools to trace the execution of BAdI methods and identify issues.
  
  If the issue persists after following these steps, consider reaching out to SAP support or consulting with an SAP expert for further assistance.