How To Fix CRM_SERVICE_OS134 - You cannot specify a serial number for product &1. Please remove it.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 134

• Message text: You cannot specify a serial number for product &1. Please remove it.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS134 - You cannot specify a serial number for product &1. Please remove it. ?

  The SAP error message CRM_SERVICE_OS134 indicates that there is an issue with specifying a serial number for a product in the context of a service order or service-related transaction. The message suggests that the system does not allow the assignment of a serial number for the specified product.
  Cause:
  
  Product Configuration: The product in question may not be configured to allow serial numbers. This can happen if the product master data does not have the serial number management activated.
  Service Order Type: The service order type may not support serial number assignment. Certain order types may have restrictions on whether serial numbers can be used.
  Product Category: The product category may not be set up to handle serial numbers. This can be a configuration issue in the product master data.
  Status of the Product: The product may be in a status that does not allow for serial number assignment, such as being inactive or not available for service.
  
  Solution:
  
  
  Check Product Master Data: Verify the configuration of the product in the material master. Ensure that the serial number management is activated for the product.
  
  Go to the material master record (transaction MM03) and check the relevant views (e.g., Basic Data, Sales, and Plant Data).
  
  
  
  Review Service Order Type: Check the configuration of the service order type being used. Ensure that it allows for serial number assignment.
  
  You can check this in the configuration settings for service orders (transaction SPRO) under the relevant path for service management.
  
  
  
  Product Category Configuration: Ensure that the product category is set up to allow serial numbers. This may involve checking the configuration settings in the system.
  
  
  Remove Serial Number: If the product is not supposed to have a serial number, simply remove the serial number entry from the service order or transaction where the error occurs.
  
  
  Consult Documentation: If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  MM03 (Display Material)
  IW31/IW32 (Create/Change Service Order)
  SPRO (Customizing)
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to product master data and service orders.
  
  By following these steps, you should be able to resolve the CRM_SERVICE_OS134 error and successfully manage the serial number assignment for the product in question.