How To Fix CRM_SERVICE_OS034 - Competitor product &1 is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 034

• Message text: Competitor product &1 is not permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS034 - Competitor product &1 is not permitted ?

  The SAP error message CRM_SERVICE_OS034 indicates that a competitor product is not permitted in the context of a service order or service-related transaction. This error typically arises in the SAP Customer Relationship Management (CRM) module when a user attempts to associate a competitor product with a service order or service request, but the system has restrictions in place that prevent this action.
  Cause:
  
  Configuration Settings: The system may be configured to restrict the use of competitor products in certain transactions. This could be due to business rules or compliance requirements.
  Product Master Data: The competitor product may not be properly defined in the system, or it may be marked as inactive or restricted.
  Authorization Issues: The user may not have the necessary permissions to access or use competitor products in the system.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the SAP CRM system to determine if there are any restrictions on competitor products. This may involve checking the settings in the customizing transaction (SPRO) related to service management or product management.
  Review Product Master Data: Ensure that the competitor product is correctly defined in the system. Check the product status and ensure it is active and permitted for use in the relevant transactions.
  User Authorizations: Verify that the user has the necessary authorizations to work with competitor products. This may involve checking roles and permissions assigned to the user in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the error message and any related configuration settings that may need to be adjusted.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for service orders or CRMD_ORDERADM_H for order administration.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  Business Processes: Understand the business processes that involve competitor products to ensure compliance with company policies and procedures.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.