How To Fix CRM_SERVICE_OS013 - Only one error-causing part permitted for each object list

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 013

• Message text: Only one error-causing part permitted for each object list

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS013 - Only one error-causing part permitted for each object list ?

  The SAP error message CRM_SERVICE_OS013, which states "Only one error-causing part permitted for each object list," typically occurs in the context of service management within the SAP Customer Relationship Management (CRM) module. This error indicates that there is an issue with the way parts are being managed in a service order or a related object.
  Cause:
  The error is usually caused by the following scenarios:
  
  Multiple Error Parts: You are trying to assign more than one part that is marked as "error-causing" to a single object list. In SAP CRM, each object list can only have one part that is designated as causing an error.
  Incorrect Configuration: There may be a configuration issue in the service order or the way parts are being handled in the system.
  Data Entry Error: There might be a mistake in the data entry where multiple parts are incorrectly flagged as error-causing.
  
  Solution:
  To resolve the CRM_SERVICE_OS013 error, you can take the following steps:
  
  Review Object List: Check the object list associated with the service order or the relevant transaction. Ensure that only one part is marked as error-causing.
  Remove Duplicate Error Parts: If you find multiple parts marked as error-causing, remove the additional parts so that only one remains.
  Check Configuration: Review the configuration settings related to service orders and parts management to ensure they are set up correctly.
  Data Validation: Validate the data entry process to ensure that users are not inadvertently marking multiple parts as error-causing.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing parts in service orders.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to service order management (e.g., CRMD_ORDER) to navigate and troubleshoot effectively.
  User Roles: Ensure that users have the appropriate roles and authorizations to manage parts and service orders correctly.
  Testing: After making changes, test the process to ensure that the error does not recur.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.