How To Fix CRM_SERVICE_I129 - Service bundle contains subitems with differing billing relevances.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 129

• Message text: Service bundle contains subitems with differing billing relevances.

What causes this issue?

The billing relevance subitems contained in the service bundle differs.
All subitems of a service bundle must be set to either partial billing
or complete billing.

System Response

You cannot release the service confirmation for billing.

How to fix this error?

Check the item categories assigned to the subitems contained in the
service bundle. Change the item categories so that all subitems are set
to either partial or complete billing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I129 - Service bundle contains subitems with differing billing relevances. ?

  The SAP error message CRM_SERVICE_I129 indicates that there is an issue with a service bundle in the SAP CRM system. Specifically, it means that the service bundle contains subitems that have differing billing relevances. This can occur when the components of a service bundle are set up with different billing settings, which can lead to inconsistencies in how the bundle is processed for billing.
  Cause:
  
  Inconsistent Billing Relevance: The subitems within the service bundle have different billing relevance settings. For example, some items may be set to billable while others are set to non-billable.
  Configuration Issues: There may be configuration issues in the service bundle or the individual service items that lead to this inconsistency.
  Data Entry Errors: Manual data entry errors when creating or modifying service bundles or their components can also lead to this issue.
  
  Solution:
  
  
  Review Service Bundle Configuration:
  
  Check the configuration of the service bundle and its subitems in the SAP system.
  Ensure that all subitems have the same billing relevance settings. You can do this by navigating to the service bundle in the CRM system and reviewing the billing relevance of each subitem.
  
  
  
  Adjust Billing Relevance:
  
  If you find that the billing relevance settings are inconsistent, you will need to adjust them so that all subitems have the same billing relevance. This may involve changing some items from billable to non-billable or vice versa.
  
  
  
  Recreate the Service Bundle:
  
  If the issue persists, consider recreating the service bundle from scratch, ensuring that all subitems are correctly configured with the same billing relevance.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring service bundles and billing relevance.
  
  
  
  Testing:
  
  After making changes, test the service bundle to ensure that it processes correctly without generating the error.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on service bundle configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders and CRMD_ORDERADM_H for accessing order administration.
  User Roles: Ensure that you have the necessary permissions to make changes to service bundles and their configurations.
  
  By following these steps, you should be able to resolve the error message CRM_SERVICE_I129 and ensure that your service bundles are correctly configured for billing.