How To Fix CRM_SERVICE_I021 - Transaction item & cannot be copied due to its status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 021

• Message text: Transaction item & cannot be copied due to its status

What causes this issue?

A transaction item has the status "Cancelled" and therefore cannot be
copied to the follow-up document.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I021 - Transaction item & cannot be copied due to its status ?

  The SAP error message CRM_SERVICE_I021 indicates that a transaction item cannot be copied due to its status. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to copy or replicate a service transaction (like a service order or service request) that is in a status that does not allow for copying.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Status Restrictions: The transaction item has a status that prohibits copying. For example, if the item is completed, canceled, or in a status that is not allowed for further processing.
  Configuration Settings: The system may have been configured to restrict copying based on certain statuses.
  Business Rules: There may be specific business rules in place that prevent copying of items in certain states.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status: Review the status of the transaction item you are trying to copy. You can do this by navigating to the transaction in question and checking its current status.
  
  
  Change the Status: If possible, change the status of the transaction item to one that allows copying. This may involve completing certain actions or processes to move the item to a different status.
  
  
  Review Configuration: If you have access to configuration settings, check if there are any restrictions set up for copying transactions based on their status. You may need to consult with your SAP administrator or a functional consultant.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on status management and copying transactions in your version of SAP CRM.
  
  
  Error Handling: If the item is in a status that should allow copying but you are still encountering the error, consider checking for any system issues or bugs. You may need to contact SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with service orders or requests, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Status Management: Understanding how statuses are managed in SAP CRM can help you troubleshoot similar issues in the future. This includes knowing the lifecycle of a service transaction and the implications of each status.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.