How To Fix CRM_SERVICE_I021 - Transaction item & cannot be copied due to its status

CRM_SERVICE_I021 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 021

• Message text: Transaction item & cannot be copied due to its status

What causes this issue?

A transaction item has the status "Cancelled" and therefore cannot be
copied to the follow-up document.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I021 - Transaction item & cannot be copied due to its status ?

  The SAP error message CRM_SERVICE_I021 indicates that a transaction item cannot be copied due to its status. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to copy or replicate a service transaction (like a service order or service request) that is in a status that does not allow for copying.
  
  Cause:
  The error is usually caused by one of the following reasons:
  
  Status Restrictions: The transaction item has a status that prohibits copying. For example, if the item is completed, canceled, or in a status that is not allowed for further processing.
  Configuration Settings: The system may have been configured to restrict copying based on certain statuses.
  Business Rules: There may be specific business rules in place that prevent copying of items in certain states.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status: Review the status of the transaction item you are trying to copy. You