How To Fix CRM_SERVICE_I012 - Conversion error occurred when calculating duration

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 012

• Message text: Conversion error occurred when calculating duration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I012 - Conversion error occurred when calculating duration ?

  The SAP error message CRM_SERVICE_I012 indicates that there is a conversion error occurring when the system is trying to calculate the duration of a service-related transaction. This error typically arises in the context of service management within SAP CRM (Customer Relationship Management).
  Causes:
  
  Incorrect Date/Time Format: The error may occur if the date or time fields are not in the expected format or contain invalid values.
  Null or Missing Values: If the start or end date/time fields are null or missing, the system cannot perform the duration calculation.
  Data Type Mismatch: There may be a mismatch in the expected data types for the fields involved in the duration calculation.
  Configuration Issues: Incorrect configuration in the service management settings or in the related business processes can lead to this error.
  User Input Errors: Manual entries by users that do not conform to the expected formats or logical constraints can trigger this error.
  
  Solutions:
  
  Check Date/Time Fields: Ensure that all date and time fields involved in the calculation are filled in correctly and are in the proper format.
  Validate Data Entries: Review the entries made by users to ensure that there are no null or invalid values.
  Review Configuration: Check the configuration settings in SAP CRM related to service management to ensure they are set up correctly.
  Debugging: If you have access to the development environment, you can debug the program to identify where the conversion error is occurring.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  Consult Documentation: Review the SAP documentation for service management to ensure that all required fields and configurations are correctly set up.
  
  Related Information:
  
  Transaction Codes: You may want to check transactions like CRMD_ORDER or CRMD_ORDERADM_H to review the service order details.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered and resolved similar issues.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the CRM_SERVICE_I012 error and implement a solution to resolve it.