How To Fix CRM_SERVICE_I012 - Conversion error occurred when calculating duration

CRM_SERVICE_I012 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 012

• Message text: Conversion error occurred when calculating duration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I012 - Conversion error occurred when calculating duration ?

  The SAP error message CRM_SERVICE_I012 indicates that there is a conversion error occurring when the system is trying to calculate the duration of a service-related transaction. This error typically arises in the context of service management within SAP CRM (Customer Relationship Management).
  Causes:
  
  Incorrect Date/Time Format: The error may occur if the date or time fields are not in the expected format or contain invalid values.
  Null or Missing Values: If the start or end date/time fields are null or missing, the system cannot perform the duration calculation.
  Data Type Mismatch: There may be a mismatch in the expected data types for the fields involved in the duration calculation.
  
  Configuration Issues: Incorrect configuration in the service management settings or in the related business processes can lead to this error.
  User Input Errors: Manual entries by users that do not conform to the expected formats or logical constraints can trigger this error.
  
  Solutions:
  
  Check Date/Time Fields: Ensure that all