How To Fix CRM_SERVICE_COSTING899 - Program error during operation &1, code: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_COSTING - Costing Service Process

• Message number: 899

• Message text: Program error during operation &1, code: &2

What causes this issue?

An unforeseen situation occurred during execution of the program. It is
probably a program error or a data error.

System Response

The program stops execution.

How to fix this error?

Find a note with the given notification number, or contact SAP.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_COSTING899 - Program error during operation &1, code: &2 ?

  The SAP error message CRM_SERVICE_COSTING899, which indicates a "Program error during operation &1, code: &2," typically arises in the context of service costing within the SAP Customer Relationship Management (CRM) module. This error can occur due to various reasons, including issues with data consistency, configuration problems, or bugs in the program logic.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the service order or related master data.
  Configuration Issues: Incorrect configuration settings in the service costing module can lead to errors during processing.
  Program Bugs: There may be bugs in the underlying ABAP code that are triggered under specific conditions.
  Authorization Issues: Lack of proper authorizations for the user executing the transaction can also lead to unexpected errors.
  System Performance: Performance issues or timeouts during processing can sometimes result in program errors.
  
  Solutions:
  
  Check Data Consistency: Review the data related to the service order or transaction that triggered the error. Ensure that all required fields are filled and that there are no inconsistencies.
  Review Configuration: Verify the configuration settings for service costing in the SAP system. Ensure that all necessary settings are correctly defined.
  Debugging: If you have access to the ABAP debugger, you can analyze the program to identify the exact point of failure. This may require the assistance of a developer.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the operation that triggered the error.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal. There may be known issues or patches available that address this specific error.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, or others related to service management and costing.
  Documentation: Review SAP documentation related to service costing and CRM processes to ensure that you are following best practices.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_SERVICE_COSTING899 error in your SAP system.