How To Fix CRM_SERV_ACCOUNTING217 - Remote communication failed: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_ACCOUNTING - CRM_Service: Messages for R/3 Integration

• Message number: 217

• Message text: Remote communication failed: &1

What causes this issue?

A remote access to the ERP system is executed to send or retrieve data
but the communication failed.

System Response

Execution was stopped.

How to fix this error?

See application log for detailed message.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_ACCOUNTING217 - Remote communication failed: &1 ?

  The SAP error message CRM_SERV_ACCOUNTING217 with the description "Remote communication failed: &1" typically indicates an issue with the communication between the SAP system and a remote system, which could be due to various reasons such as network issues, configuration problems, or system downtime.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the remote system.
  Configuration Errors: Incorrect settings in the RFC (Remote Function Call) destination or in the communication parameters.
  Remote System Downtime: The remote system may be down or not reachable.
  Authorization Issues: The user credentials used for the remote communication may not have the necessary permissions.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication.
  Timeouts: The communication may be timing out due to long processing times or network latency.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the remote system is stable and functioning properly. You can use tools like ping or traceroute to diagnose connectivity issues.
  Verify RFC Destination: Go to transaction SM59 in SAP and check the configuration of the RFC destination. Ensure that the settings (such as the target host, system number, and client) are correct.
  Test Connection: In transaction SM59, you can test the connection to the remote system to see if it is reachable.
  Check Remote System Status: Ensure that the remote system is up and running. If it is down, you will need to wait until it is back online.
  Review Authorization: Check the user credentials being used for the remote communication and ensure that they have the necessary authorizations.
  Firewall Settings: If applicable, check the firewall settings to ensure that they are not blocking the communication between the systems.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the RFC destination configuration.
  
  Related Information:
  
  Transaction Codes: 
  
  SM59 - For managing RFC destinations.
  SM21 - For checking system logs for any related error messages.
  ST22 - For analyzing dumps that may provide more context on the error.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs: Review application logs and system logs for any additional error messages or warnings that may provide more context.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.