How To Fix CRM_SCHEDLIN_I316 - Quantity reduction was rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SCHEDLIN_I - Item schedule lines

• Message number: 316

• Message text: Quantity reduction was rejected

What causes this issue?

The reduction of the quantity below the delivery quantity was rejected.
A possible cause is that the item was already released for picking in
the warehouse.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the status 'Complete' for the corresponding item.
Readjust the requested quantity of the item concerned to match the
delivered quantity.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SCHEDLIN_I316 - Quantity reduction was rejected ?

  The SAP error message CRM_SCHEDLIN_I316: Quantity reduction was rejected typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to reduce the quantity of a scheduled line item in a sales order or a similar document, but the system has rejected this action due to certain conditions not being met.
  Causes:
  
  Insufficient Stock: The quantity being reduced may exceed the available stock or inventory levels.
  Dependencies on Other Items: There may be dependencies or constraints related to other items in the order that prevent the reduction.
  Configuration Settings: Certain configuration settings in the system may restrict quantity changes based on business rules.
  Open Deliveries or Invoices: If there are open deliveries or invoices associated with the scheduled line, the system may not allow quantity reductions.
  Status of the Document: The status of the sales order or related documents may not permit changes (e.g., if the order is already completed or invoiced).
  
  Solutions:
  
  Check Stock Levels: Verify the available stock for the item in question. If stock is insufficient, consider adjusting inventory levels or selecting a different item.
  Review Dependencies: Check if there are any dependencies or constraints with other items in the order that may be causing the rejection.
  Adjust Configuration: If applicable, review the configuration settings in the system to ensure they allow for quantity reductions as needed.
  Clear Open Deliveries/Invoices: If there are open deliveries or invoices, consider resolving these issues before attempting to reduce the quantity.
  Change Document Status: If the document status is preventing changes, you may need to change the status or create a new document to reflect the desired quantities.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA02 (Change Sales Order) or CRM_ORDER to access and modify the sales order.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Authorization: Ensure that you have the necessary authorizations to make changes to the sales order or related documents.
  Consult Documentation: Review SAP documentation or help resources for more detailed information on handling scheduled lines and quantity changes.
  
  If the issue persists after checking these aspects, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM processes.