How To Fix CRM_SCHEDLIN_I307 - The appointment type application is not unique for this item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SCHEDLIN_I - Item schedule lines

• Message number: 307

• Message text: The appointment type application is not unique for this item

What causes this issue?

Different entries were found in the schedule lines (table
CRMD_SCHEDLIN) for an item for the appointment type application
(EVENT_TYPE_APPL field). There is a program error.

System Response

The program is terminated.

How to fix this error?

Contact your SAP administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SCHEDLIN_I307 - The appointment type application is not unique for this item ?

  The SAP error message CRM_SCHEDLIN_I307 indicates that there is an issue with the appointment type in the context of scheduling in SAP CRM (Customer Relationship Management). Specifically, it means that the appointment type you are trying to assign to a particular item is not unique, which can lead to ambiguity in the scheduling process.
  Cause:
  
  Non-Unique Appointment Types: The error typically arises when multiple appointment types are defined for the same item or when the system cannot determine which appointment type to use due to overlapping definitions.
  Configuration Issues: There may be a misconfiguration in the appointment type settings in the system, leading to conflicts.
  Data Integrity Issues: Duplicate entries or incorrect data in the relevant tables can also cause this error.
  
  Solution:
  
  
  Check Appointment Type Configuration:
  
  Go to the configuration settings for appointment types in SAP CRM.
  Ensure that each appointment type is uniquely defined and that there are no duplicates for the same item.
  
  
  
  Review Item Settings:
  
  Check the specific item that is causing the error. Look at its settings and see if it has multiple appointment types assigned.
  If necessary, modify the item to ensure that only one appointment type is assigned.
  
  
  
  Data Cleanup:
  
  If there are duplicate entries in the database, you may need to clean up the data. This could involve deleting or merging duplicate appointment types.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to appointment types and scheduling to ensure that you are following best practices.
  
  
  
  Testing:
  
  After making changes, test the scheduling process again to ensure that the error is resolved.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 to check the database tables related to appointment types.
  Tables: Familiarize yourself with relevant tables such as CRMD_ORDER (for CRM orders) and CRMD_APPT_TYPE (for appointment types) to understand how data is structured.
  SAP Notes: Check for any SAP Notes that might address known issues or provide patches related to this error message.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.