How To Fix CRM_SALES_MD404 - No description exists for customer group 2 &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES_MD - Messages for Sales Set

• Message number: 404

• Message text: No description exists for customer group 2 &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES_MD404 - No description exists for customer group 2 &1 ?

  The SAP error message CRM_SALES_MD404 indicates that there is no description available for a specific customer group in the system. This typically occurs in the context of sales and distribution processes when the system is trying to retrieve or display information related to a customer group that has not been properly defined or maintained.
  Cause:
  
  Missing Customer Group Description: The customer group specified (in this case, "2 &1") does not have a corresponding description in the system.
  Incorrect Configuration: The customer group may not be configured correctly in the system, or it may have been deleted or not created at all.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing entries in the relevant tables.
  
  Solution:
  
  
  Check Customer Group Configuration:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Sales and Distribution > Master Data > Customer > Groups > Define Customer Groups.
  Verify if the customer group "2 &1" exists and has a description. If it does not exist, you will need to create it.
  
  
  
  Maintain Customer Group Descriptions:
  
  If the customer group exists but lacks a description, you can add the necessary description in the same configuration area.
  
  
  
  Check Master Data:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., KNA1 for customer master data) to ensure that the customer group is correctly defined and associated with the relevant customers.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, ensure that all necessary transport requests have been correctly imported into the target system.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or notes from SAP that may provide additional context or solutions for this specific error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SPRO, SE16, SE11
  Tables to Check: KNA1 (Customer Master), T005 (Country Codes), T001 (Company Codes)
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the CRM_SALES_MD404 error and ensure that the customer group is properly defined in your SAP system.