How To Fix CRM_SALES_MD402 - No desciption exists for customer group 1 &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES_MD - Messages for Sales Set

• Message number: 402

• Message text: No desciption exists for customer group 1 &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES_MD402 - No desciption exists for customer group 1 &1 ?

  The SAP error message "CRM_SALES_MD402 No description exists for customer group 1 &1" typically indicates that the system is unable to find a description for a specified customer group in the CRM system. This can occur in various scenarios, such as when creating sales orders, quotations, or other sales-related documents.
  Cause:
  
  Missing Description: The customer group specified in the transaction does not have a corresponding description in the system.
  Configuration Issues: The customer group may not be properly configured in the system, or it may not have been maintained in the relevant customizing settings.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing entries in the customer master or related tables.
  
  Solution:
  
  
  Check Customer Group Configuration:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to Sales and Distribution > Master Data > Customer > Define Customer Groups.
  Ensure that the customer group in question is defined and has a description.
  
  
  
  Maintain Customer Master Data:
  
  Use transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area) to check the customer master data.
  Verify that the customer group is correctly assigned and that all necessary fields are filled out.
  
  
  
  Check for Missing Entries:
  
  If the customer group is newly created, ensure that all necessary entries are made in the relevant tables.
  You can also check the table T001 (Company Codes) and KNA1 (General Data in Customer Master) for any inconsistencies.
  
  
  
  Transport Requests:
  
  If the customer group was recently created or modified, ensure that the changes have been transported to the relevant system (e.g., from development to production).
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration or the required entries, consult the SAP documentation or reach out to your SAP support team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO for customizing settings.
  XD02 or VD02 for maintaining customer master data.
  
  
  Tables:
  
  T001 for company codes.
  KNA1 for customer master data.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult SAP community forums for further assistance.