How To Fix CRM_R3_CONTRACTS028 - Order unit missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_R3_CONTRACTS - Messages for Distribution of Purchase Contracts to R/3

• Message number: 028

• Message text: Order unit missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_R3_CONTRACTS028 - Order unit missing ?

  The SAP error message CRM_R3_CONTRACTS028: Order unit missing typically occurs in the context of contract management or sales order processing within the SAP CRM (Customer Relationship Management) system. This error indicates that the system expects an order unit to be specified for a particular item or service, but it is missing.
  Cause:
  
  Missing Order Unit: The most direct cause of this error is that the order unit (e.g., quantity unit of measure) has not been defined for the item in the contract or sales order.
  Configuration Issues: There may be configuration issues in the material master or the sales document type that do not allow the order unit to be derived correctly.
  Data Inconsistencies: There could be inconsistencies in the data between the CRM and the backend R/3 system, especially if the integration is not set up correctly.
  Incomplete Master Data: The material or service master data may not have been fully maintained, leading to missing fields that are required for processing.
  
  Solution:
  
  Check Item Details: Review the item details in the contract or sales order to ensure that the order unit is specified. If it is missing, you will need to enter the appropriate order unit.
  Material Master Maintenance: Ensure that the material master data is complete and correctly maintained. Check the following:
  
  Go to the material master record and verify that the order unit is defined in the relevant views (e.g., Sales Organization Data).
  
  
  Configuration Review: If the issue persists, review the configuration settings for the sales document type and item category in the SAP system. Ensure that the settings allow for the order unit to be derived correctly.
  Integration Check: If you are using SAP CRM with an R/3 backend, check the integration settings to ensure that data is being transferred correctly between the two systems.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or CRMD_ORDER (Manage CRM Orders) to investigate and resolve the issue.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to make changes to the contract or sales order.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM for further assistance.