How To Fix CRM_Q3137 - Internal error during authorization check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_Q3 - QM Master Data Messages: Catalogs

• Message number: 137

• Message text: Internal error during authorization check

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Processing was canceled.

How to fix this error?

Please contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_Q3137 - Internal error during authorization check ?

  The SAP error message CRM_Q3137, which indicates an "Internal error during authorization check," typically arises when there is an issue with the authorization checks in the SAP Customer Relationship Management (CRM) system. This error can occur due to various reasons, including configuration issues, missing authorizations, or inconsistencies in the authorization objects.
  Causes:
  
  Missing Authorizations: The user may not have the necessary authorizations to perform the action they are attempting.
  Authorization Object Issues: There may be inconsistencies or misconfigurations in the authorization objects related to the CRM transactions.
  Role Assignment: The user might not be assigned the correct roles that include the necessary authorizations.
  System Bugs: There could be a bug in the SAP system that is causing the authorization check to fail.
  Custom Code: If there are custom developments or enhancements, they might interfere with the standard authorization checks.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to analyze the authorization check failure. This will show you which authorization object is missing.
  Review the user's roles and profiles in transaction SU01 or PFCG to ensure they have the necessary authorizations.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects that are used in the CRM transactions. Ensure that they are correctly configured and that the user has the necessary values assigned.
  
  
  
  Role Maintenance:
  
  If the user is missing roles, assign the appropriate roles that include the necessary authorizations for the CRM activities they need to perform.
  
  
  
  Check for Custom Code:
  
  If there are any custom developments, review them to ensure they are not affecting the standard authorization checks. Debugging may be necessary to identify issues in custom code.
  
  
  
  System Notes and Support:
  
  Check SAP Notes for any known issues related to this error message. Sometimes, SAP releases patches or notes that address specific bugs.
  If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  Documentation: Review SAP documentation related to authorization management in CRM for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the CRM_Q3137 error and implement the necessary solutions to resolve it.