How To Fix CRM_PSL_PRP011 - Product service letter &1 completed, partner/product range not necessary

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PSL_PRP - PLS PRP Generation

• Message number: 011

• Message text: Product service letter &1 completed, partner/product range not necessary

What causes this issue?

Changes to the validity period or the status of product service
letter &V1& are normally updated by the system to a generated
partner/product range. However, the status of the product service letter
is already "Completed".

System Response

It is not necessary to update to the partner/product range.

How to fix this error?

This message is for information only.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PSL_PRP011 - Product service letter &1 completed, partner/product range not necessary ?

  The SAP error message CRM_PSL_PRP011 indicates that a Product Service Letter (PSL) has been completed, but the system has determined that the partner/product range is not necessary for the specific context in which you are working. This message typically arises in the context of Customer Relationship Management (CRM) and is related to the management of service letters for products.
  Cause:
  
  Product/Partner Configuration: The product or partner configuration may not be set up correctly, leading the system to conclude that the PSL is not applicable for the given partner or product range.
  PSL Status: The PSL may have been marked as completed, which means that it is no longer active or relevant for the current transaction.
  Business Logic: The business logic defined in the system may dictate that certain conditions must be met for a PSL to be applicable, and those conditions are not satisfied in this case.
  
  Solution:
  
  Check PSL Status: Verify the status of the PSL in question. If it is marked as completed, you may need to create a new PSL or reactivate the existing one if applicable.
  Review Partner/Product Configuration: Ensure that the partner and product configurations are correctly set up in the system. This includes checking the relationships and ensuring that the PSL is relevant for the specific partner/product combination.
  Consult Documentation: Review the documentation or guidelines related to PSLs in your organization to understand the criteria for applicability.
  System Customization: If necessary, consult with your SAP administrator or technical team to review any custom logic that may be affecting the PSL applicability.
  Testing: If changes are made, conduct tests to ensure that the PSL is now recognized as applicable for the intended partner/product range.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to PSL management in SAP CRM, such as CRMD_ORDER for managing service orders or CRMD_ORDERADM_H for accessing order administration.
  User Roles: Ensure that the user has the appropriate roles and authorizations to access and manage PSLs in the system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.