How To Fix CRM_PS_SUPR001 - SuPr: Customizing data or transaction data cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SUPR - PS: Message Class for Successor Processing

• Message number: 001

• Message text: SuPr: Customizing data or transaction data cannot be read

What causes this issue?

Specific data needed to prepare successor processing (SuPr) could not be
read.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether:
The current transaction is linked with a Web request
The current transaction can be read
The settings for the Web request category used are correct in the
successor processing profile.
Successor processing should then be restarted. If this does not occur
automatically, start the SuPr action manually in the assignment block
<LS>Scheduled Action</>.
This error message should no longer appear after a successful successor
processing run.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SUPR001 - SuPr: Customizing data or transaction data cannot be read ?

  The SAP error message CRM_PS_SUPR001 indicates that the system is unable to read the customizing data or transaction data related to the CRM (Customer Relationship Management) system. This error can occur in various scenarios, such as when trying to access certain functionalities or when processing specific transactions.
  Causes:
  
  Missing Customizing Settings: The required customizing settings for the specific CRM functionality may not be maintained in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  Data Inconsistencies: There may be inconsistencies or corruption in the underlying data tables.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process.
  System Configuration: The system may not be properly configured for the specific business processes being executed.
  
  Solutions:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and verify that all necessary settings are correctly maintained.
  Ensure that the relevant configuration for the CRM module is complete.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization profile to ensure they have the necessary permissions to access the required data.
  Use transaction SU53 to analyze authorization failures.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant tables to identify any inconsistencies.
  Use transaction codes like SE11 or SE16 to inspect the relevant tables for missing or incorrect entries.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs for errors.
  Ensure that all necessary objects were included in the transport request.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the program to identify where the error is occurring and why the data cannot be read.
  
  
  
  Consult Documentation:
  
  Review SAP Notes and documentation related to the specific CRM functionality you are working with. There may be known issues or patches available.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SU53 (Authorization Check), and SLG1 (Application Log) for troubleshooting.
  Documentation: Review the official SAP documentation for CRM to understand the configuration and data requirements for the specific processes you are working with.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.