How To Fix CRM_PS_SSPAP010 - Cannot assign transaction to social service plan selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SSPAP - Social Service Plan Assignment Profile (SSP-AP)

• Message number: 010

• Message text: Cannot assign transaction to social service plan selected

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

For social applications:
The system is unable to assign the social service plan (SSP) selected to
the current social application.
For payment requests:
The system is unable to assign the chosen decision flow selected to the
current payment request.

The system is unable to assign the social service plan (SSP) selected to
the current social application.

System Response

How to fix this error?

For social applications:
Check whether the SSP selected has been activated. Only SSPs that have
the status "Activated" (I1562) can be assigned to a social application.
For payment requests:
Check whether the SSP in the decision flow selected has the status
"Activated" (I1562).

Check whether the chosen SSP has been activated. Only SSPs that have the
status "Activated" (I1562) can be assigned to a social application.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SSPAP010 - Cannot assign transaction to social service plan selected ?

  The SAP error message CRM_PS_SSPAP010 indicates that there is an issue with assigning a transaction to the selected social service plan in the SAP Customer Relationship Management (CRM) system. This error typically arises in the context of social service management, where specific transactions need to be linked to predefined service plans.
  Possible Causes:
  
  Incompatible Transaction Type: The transaction you are trying to assign may not be compatible with the selected social service plan.
  Missing Configuration: The social service plan may not be properly configured to accept the transaction type you are trying to assign.
  Authorization Issues: The user may not have the necessary authorizations to perform the assignment.
  Data Inconsistencies: There may be inconsistencies or missing data in the transaction or the social service plan.
  Status of the Transaction: The transaction might be in a status that does not allow it to be assigned to a service plan.
  
  Solutions:
  
  Check Transaction Type: Verify that the transaction type you are trying to assign is compatible with the selected social service plan. You may need to consult the configuration settings for the service plan.
  Review Configuration: Ensure that the social service plan is correctly configured in the system. This includes checking the settings related to the types of transactions that can be assigned.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to assign transactions to social service plans.
  Data Validation: Review the data associated with both the transaction and the social service plan for any inconsistencies or missing information. Correct any issues found.
  Transaction Status: Check the status of the transaction. If it is in a status that does not allow assignment, you may need to change its status or complete any required actions before proceeding.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have specific notes that address this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to social service management and service plan configuration.
  Consulting with SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.