How To Fix CRM_PS_SERVICEPLAN065 - No display authority

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 065

• Message text: No display authority

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN065 - No display authority ?

  The SAP error message CRM_PS_SERVICEPLAN065 indicates that a user does not have the necessary display authority to view a service plan in the SAP CRM system. This is a common issue related to user authorizations and roles within the SAP environment.
  Cause:
  The primary cause of this error is that the user attempting to access the service plan does not have the required authorization object assigned to their user profile. In SAP, access to various functionalities is controlled through authorization objects, and if a user lacks the necessary permissions, they will encounter this error.
  Solution:
  To resolve the CRM_PS_SERVICEPLAN065 error, follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error. This will show you the last authorization check and help identify which specific authorization object is missing.
  Alternatively, you can use transaction code SU01 to view the user’s profile and roles.
  
  
  
  Review Authorization Roles:
  
  Ensure that the user has the appropriate roles assigned that include the necessary authorizations for accessing service plans. This may involve checking roles assigned to the user in transaction PFCG.
  If the user does not have the required role, you may need to assign a role that includes the necessary authorizations.
  
  
  
  Modify Authorization Objects:
  
  If the required authorization is not included in the assigned roles, you may need to modify the role in transaction PFCG to include the necessary authorization objects related to service plans.
  Common authorization objects that may be relevant include:
  
  CRM_SERVICE: for service management
  CRM_ORDER: for order management
  CRM_PS: for project system-related authorizations
  
  
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Test the access again to confirm that the error has been resolved.
  
  
  
  Consult with Security Team:
  
  If you are not authorized to make changes to user roles or if you are unsure about the necessary authorizations, consult with your SAP security team or administrator for assistance.
  
  
  
  Related Information:
  
  Authorization Management in SAP: Understanding how authorizations work in SAP is crucial for troubleshooting access issues. Familiarize yourself with the concepts of roles, profiles, and authorization objects.
  SAP Notes and Documentation: Check SAP Notes for any specific guidance or updates related to this error message. SAP’s support portal may have additional resources or patches that address known issues.
  Training and Best Practices: Consider training on SAP security and authorization management to better understand how to manage user access effectively.
  
  By following these steps, you should be able to resolve the CRM_PS_SERVICEPLAN065 error and ensure that the user has the necessary access to view service plans in SAP CRM.