How To Fix CRM_PS_SERVICEPLAN064 - No change authority

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 064

• Message text: No change authority

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN064 - No change authority ?

  The SAP error message CRM_PS_SERVICEPLAN064 with the description "No change authority" typically indicates that the user does not have the necessary authorization to make changes to a service plan or related object in the SAP CRM system. This is a common issue in systems with strict authorization controls.
  Cause:
  
  Authorization Issues: The user attempting to make changes does not have the required authorization roles or permissions assigned to their user profile.
  Role Configuration: The roles assigned to the user may not include the necessary transactions or object authorizations for the specific service plan.
  Object-Specific Restrictions: There may be specific restrictions on the service plan or related objects that prevent changes from being made.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check for missing authorizations.
  Review the authorization logs to identify which specific authorizations are lacking.
  
  
  
  Role Adjustment:
  
  Work with your SAP security team to ensure that the user has the appropriate roles assigned that include the necessary authorizations for changing service plans.
  If the user needs to perform specific actions, ensure that the roles include the relevant transaction codes and object authorizations.
  
  
  
  Testing:
  
  After adjustments are made, have the user log out and log back in to refresh their authorization profile.
  Test the changes to confirm that the user can now make the necessary updates without encountering the error.
  
  
  
  Documentation:
  
  Document any changes made to user roles and authorizations for future reference and compliance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for service order management and CRMD_ORDERADM_H for accessing order administration.
  Authorization Objects: Common authorization objects related to CRM service management include:
  
  C_RCRM_AU: CRM Authorization for Business Transactions
  C_RCRM_SRV: CRM Authorization for Service Management
  
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. You can search the SAP Support Portal for specific notes that may address this error.
  
  If the issue persists after checking authorizations and roles, it may be necessary to consult with your SAP Basis or security team for further investigation.