How To Fix CRM_PS_SERVICEPLAN045 - Current entitlement calculation result obsolete. New calculation required

CRM_PS_SERVICEPLAN045 - Overview

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 045

• Message text: Current entitlement calculation result obsolete. New calculation required

What causes this issue?

A gross recalculation mass run has been executed for the decisions with
the same benefit program and business partner as the current social
service plan (SSP). This leads to the following situations:
The current gross entitlement calculation results for this SSP is no
longer valid.
If there are any previous decisions for the current SSP, the entitlement
calculation results have been updated by the mass recalculation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Before you continue working on this current SSP, you must observe the
changed entitlement calculations for the previous decisions if there any
of them.
To continue to work on the current SSP, you must execute a new
entitlement calculation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_PS_SERVICEPLAN045 - Details

• The SAP error message CRM_PS_SERVICEPLAN045 indicates that the current entitlement calculation result is considered obsolete, and a new calculation is required. This typically occurs in the context of service planning and entitlement management within SAP Customer Relationship Management (CRM) or SAP Service Management.
  
  Cause:
  
  Data Changes: The underlying data related to the service entitlement, such as changes in customer contracts, service agreements, or product entitlements, may have been modified since the last calculation.
  Time-Based Validity: The entitlement may have a time-based validity that has expired or is no longer applicable.
  Configuration Changes: Changes in the configuration of service plans or entitlements may necessitate a recalculation.
  System Updates: Updates or changes in the system settings or parameters that affect entitlement calculations.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Recalculate Entitlements:
  
  Navigate to the relevant transaction or application where the entitlement is being processed.
  Look for an option to recalculate or refresh the entitlement. This may be labeled as