How To Fix CRM_PS_SERVICEPLAN045 - Current entitlement calculation result obsolete. New calculation required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 045

• Message text: Current entitlement calculation result obsolete. New calculation required

What causes this issue?

A gross recalculation mass run has been executed for the decisions with
the same benefit program and business partner as the current social
service plan (SSP). This leads to the following situations:
The current gross entitlement calculation results for this SSP is no
longer valid.
If there are any previous decisions for the current SSP, the entitlement
calculation results have been updated by the mass recalculation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Before you continue working on this current SSP, you must observe the
changed entitlement calculations for the previous decisions if there any
of them.
To continue to work on the current SSP, you must execute a new
entitlement calculation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN045 - Current entitlement calculation result obsolete. New calculation required ?

  The SAP error message CRM_PS_SERVICEPLAN045 indicates that the current entitlement calculation result is considered obsolete, and a new calculation is required. This typically occurs in the context of service planning and entitlement management within SAP Customer Relationship Management (CRM) or SAP Service Management.
  Cause:
  
  Data Changes: The underlying data related to the service entitlement, such as changes in customer contracts, service agreements, or product entitlements, may have been modified since the last calculation.
  Time-Based Validity: The entitlement may have a time-based validity that has expired or is no longer applicable.
  Configuration Changes: Changes in the configuration of service plans or entitlements may necessitate a recalculation.
  System Updates: Updates or changes in the system settings or parameters that affect entitlement calculations.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Recalculate Entitlements:
  
  Navigate to the relevant transaction or application where the entitlement is being processed.
  Look for an option to recalculate or refresh the entitlement. This may be labeled as "Recalculate Entitlement" or similar.
  Execute the recalculation to update the entitlement status.
  
  
  
  Check for Data Changes:
  
  Review any recent changes made to customer contracts, service agreements, or related data that could affect the entitlement.
  Ensure that all relevant data is up to date and correctly configured.
  
  
  
  Review Validity Periods:
  
  Check the validity periods of the entitlements and ensure they are still valid.
  If necessary, update the validity periods to reflect the current business requirements.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on entitlement calculations and the error message.
  Look for any known issues or patches related to this error in the SAP Notes.
  
  
  
  Contact Support:
  
  If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance. Provide them with details of the error message and any relevant context.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with service planning and entitlement management.
  User Roles: Ensure that the user has the necessary permissions to perform entitlement calculations and access related data.
  
  By following these steps, you should be able to address the CRM_PS_SERVICEPLAN045 error and ensure that entitlement calculations are accurate and up to date.