How To Fix CRM_PS_SERVICEPLAN020 - Error during entitlement adjustment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 020

• Message text: Error during entitlement adjustment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN020 - Error during entitlement adjustment ?

  The SAP error message CRM_PS_SERVICEPLAN020, which indicates "Error during entitlement adjustment," typically occurs in the context of service management and entitlement processing within the SAP Customer Relationship Management (CRM) module. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system errors.
  Causes:
  
  Configuration Issues: Incorrect settings in the service plan or entitlement configuration can lead to this error.
  Data Inconsistencies: Missing or incorrect data in the service order, service contract, or customer master data can trigger this error.
  Authorization Problems: Lack of necessary authorizations for the user trying to perform the entitlement adjustment.
  System Bugs: Occasionally, this error may be due to bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings for service plans and entitlements in the SAP system. Ensure that all necessary parameters are correctly set up.
  Verify that the service plan is correctly linked to the relevant service contracts and customer data.
  
  
  
  Data Validation:
  
  Check the data associated with the service order or contract. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Validate customer master data and ensure that it is complete and accurate.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform entitlement adjustments. This may involve checking roles and permissions in the SAP system.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  Look for any related error messages that may give additional context.
  
  
  
  System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, known issues are resolved in newer versions or patches.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP Notes often contain fixes or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE_ORDER, and CRM_SERVICE_CONTRACT for managing service orders and contracts.
  Documentation: Review SAP documentation related to service management and entitlements for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_PS_SERVICEPLAN020 error in SAP.