How To Fix CRM_PS_SERVICEPLAN019 - Error during decision assessment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 019

• Message text: Error during decision assessment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN019 - Error during decision assessment ?

  The SAP error message CRM_PS_SERVICEPLAN019, which indicates "Error during decision assessment," typically occurs in the context of service planning and project management within the SAP Customer Relationship Management (CRM) module. This error can arise due to various reasons, often related to configuration issues, data inconsistencies, or missing information in the service plan or project.
  Causes:
  
  Missing or Incomplete Data: Required fields or data may be missing in the service plan or project definition.
  Configuration Issues: Incorrect configuration settings in the CRM or Project System (PS) module can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the service plan.
  Inconsistent Data: There may be inconsistencies in the data being processed, such as invalid status or incorrect relationships between objects.
  Business Logic Errors: Custom logic or enhancements may be causing unexpected behavior during the decision assessment process.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the service plan or project are filled out correctly. Validate the data for any missing or incorrect entries.
  Review Configuration Settings: Verify the configuration settings in the CRM and PS modules to ensure they are set up correctly for service planning.
  Authorization Check: Confirm that the user has the necessary authorizations to execute the decision assessment. This can be done by checking the user roles and permissions.
  Data Consistency Check: Use transaction codes like SE11 or SE16 to check the relevant database tables for inconsistencies. Look for any records that may not conform to expected values.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the error occurs. This can provide insights into the specific conditions causing the error.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues with solutions provided by SAP.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, steps to reproduce, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in service planning and project management.
  Documentation: Review SAP documentation related to CRM and PS modules for best practices and guidelines on service planning.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_PS_SERVICEPLAN019 error effectively.