How To Fix CRM_PS_SERVICEPLAN004 - Social service plan &1 has already been approved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 004

• Message text: Social service plan &1 has already been approved

What causes this issue?

You tried to approve the transaction version of a social service plan
for which another approved version already exists. Both versions have
the same predecessor (social application or social service plan).

System Response

The system permits one approved social service plan version only.

How to fix this error?

Check which of the two transaction versions is to be approved. If
necessary, set the version of the social service plan that has already
been approved to 'Complete", and repeat the approval process.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN004 - Social service plan &1 has already been approved ?

  The SAP error message CRM_PS_SERVICEPLAN004 indicates that a social service plan (identified by the number &1) has already been approved. This error typically arises in the context of SAP Customer Relationship Management (CRM) when attempting to perform an action that is not allowed on an already approved service plan.
  Cause:
  
  Duplicate Approval Attempt: The most common cause of this error is that there is an attempt to approve a service plan that has already been approved.
  Incorrect Workflow: The workflow or process being followed may not be correctly set up, leading to attempts to re-approve an already approved plan.
  Data Entry Error: There may be a mistake in the data entry, such as referencing the wrong service plan number.
  
  Solution:
  
  Check Approval Status: Verify the status of the service plan in question. If it has already been approved, no further approval action is necessary.
  Review Workflow: Ensure that the workflow or process being followed is correct and that it does not lead to duplicate approval attempts.
  Correct Data Entry: If the wrong service plan number was referenced, correct the entry and try the action again.
  Consult Documentation: Refer to the SAP documentation or user manuals for specific instructions related to service plan approvals.
  Contact Support: If the issue persists and you are unable to resolve it, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to service plans, such as CRM_ORDER or CRM_SERVICE.
  User Roles and Permissions: Ensure that the user attempting to approve the service plan has the necessary permissions to perform this action.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  
  By following these steps, you should be able to address the error message CRM_PS_SERVICEPLAN004 effectively.