How To Fix CRM_PS_SERVICEPLAN003 - Status 'In Approval' is not set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 003

• Message text: Status 'In Approval' is not set

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN003 - Status 'In Approval' is not set ?

  The SAP error message "CRM_PS_SERVICEPLAN003 Status 'In Approval' is not set" typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service plans or service orders. This error indicates that the system expects a certain status (in this case, "In Approval") to be set for a service plan, but it is not currently set.
  Cause:
  
  Status Configuration: The service plan may not have been properly configured to transition to the "In Approval" status. This could be due to missing configuration settings in the status management.
  Workflow Issues: If there is a workflow associated with the approval process, it may not have been triggered or completed correctly.
  User Authorization: The user attempting to change the status may not have the necessary authorizations to set the status to "In Approval."
  Incomplete Data: Required fields or data may be missing, preventing the status from being set correctly.
  
  Solution:
  
  
  Check Status Configuration:
  
  Navigate to the status management settings in SAP and ensure that the "In Approval" status is correctly defined and that the transitions to this status are allowed.
  Verify that the status profile assigned to the service plan includes the "In Approval" status.
  
  
  
  Review Workflow:
  
  If a workflow is involved, check the workflow configuration to ensure it is set up correctly and that there are no errors in the workflow process.
  Ensure that the workflow is active and that all necessary steps are being executed.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to change the status of the service plan.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Data Completeness:
  
  Review the service plan for any missing or incomplete data that may be required to set the status to "In Approval."
  Ensure that all mandatory fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the status management and approval processes related to service plans.
  
  
  
  Debugging:
  
  If the issue persists, consider using transaction codes like SLG1 (Application Log) to check for any logs related to the error, which may provide more insight into the underlying issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed.
  Training and Documentation: Ensure that users are trained on the correct processes for managing service plans and understand the implications of status changes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the problem continues, consider reaching out to SAP support for further assistance.