How To Fix CRM_PS_SCOPE_H002 - Entry with identical key already exists and is ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SCOPE_H -

• Message number: 002

• Message text: Entry with identical key already exists and is ignored

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SCOPE_H002 - Entry with identical key already exists and is ignored ?

  The SAP error message CRM_PS_SCOPE_H002 indicates that there is an attempt to create or update an entry in the system that has a key which already exists. This typically occurs in the context of CRM (Customer Relationship Management) and can be related to various objects such as business partners, transactions, or other entities where unique keys are enforced.
  Cause:
  
  Duplicate Entries: The most common cause of this error is that the system is trying to insert a record that has a primary key or unique constraint that already exists in the database.
  Data Migration or Upload: If you are performing a data migration or bulk upload, it is possible that the data being uploaded contains duplicates.
  Integration Issues: If you are integrating with other systems (e.g., through middleware), there may be issues with how data is being sent or processed, leading to duplicates.
  Incorrect Logic in Custom Code: If there is custom code (e.g., BAPIs, user exits, or enhancements) that handles data processing, it may not be correctly checking for existing records before attempting to create new ones.
  
  Solution:
  
  Identify Duplicates: Check the database or the relevant tables to identify the existing entries that are causing the conflict. You can use transaction codes like SE16 or SE11 to view the relevant tables.
  Data Cleanup: If duplicates are found, you may need to clean up the data by removing or merging duplicate entries.
  Modify Data Upload Logic: If the error occurs during a data upload, ensure that the upload logic checks for existing records before attempting to create new ones. This can be done by implementing checks in the upload program or using tools like LSMW (Legacy System Migration Workbench) with appropriate settings.
  Review Custom Code: If there is custom code involved, review it to ensure that it properly handles existing records and does not attempt to create duplicates.
  Error Handling: Implement error handling in your processes to catch and log these types of errors for further analysis.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SE16 (Data Browser) or SE11 (Data Dictionary) to investigate the relevant tables and data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the documentation for the specific CRM module you are working with to understand the data model and constraints better.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that no new issues are introduced.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.