How To Fix CRM_PS_IPS042 - Item determination failed because the transaction history is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_IPS - Messages for Item Proposal

• Message number: 042

• Message text: Item determination failed because the transaction history is missing

What causes this issue?

Item determination failed for the payment request, because the decision
flow assignment for the payment request is missing. An automatic
decision flow assignment is not possible because the transaction history
is not available.

System Response

Decision flow assignment to the payment request is required for the
subsequent payment request item determination.

How to fix this error?

Choose <LS>Assign Decision Flow</> and assign the respective decision
flow manually.
Choose <LS>Item Determination</> to trigger the payment request item
determination.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_IPS042 - Item determination failed because the transaction history is missing ?

  The SAP error message CRM_PS_IPS042, which states "Item determination failed because the transaction history is missing," typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to determine the appropriate item for a transaction due to missing historical data.
  Cause:
  
  
  Missing Transaction History: The most common cause of this error is that the system lacks the necessary transaction history for the item in question. This could be due to:
  
  Data not being updated or maintained properly.
  Missing entries in the relevant tables that store transaction history.
  Incomplete or incorrect configuration in the item determination process.
  
  
  
  Configuration Issues: There may be issues with the configuration settings related to item determination in the CRM system. This includes settings in the item category, pricing procedure, or other related configurations.
  
  
  Data Inconsistencies: Inconsistencies in master data or transactional data can also lead to this error. For example, if the item master data is not aligned with the transaction data, the system may fail to determine the item.
  
  
  Solution:
  
  
  Check Transaction History: Verify that the necessary transaction history exists for the item. This may involve checking the relevant tables in the database to ensure that the data is present and accurate.
  
  
  Review Configuration: Examine the configuration settings related to item determination. Ensure that:
  
  The item categories are correctly defined.
  The pricing procedures are set up properly.
  Any relevant determination rules are correctly configured.
  
  
  
  Data Consistency Checks: Perform data consistency checks to identify any discrepancies between master data and transaction data. This may involve running reports or using transaction codes to analyze the data.
  
  
  Reprocess Transactions: If the error occurred during a specific transaction, consider reprocessing that transaction after ensuring that all necessary data is in place.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to item determination and the specific error message for additional guidance and troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_H, or others that may help in analyzing the order and item determination process.
  SAP Notes: Search for SAP Notes related to CRM_PS_IPS042 for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.