How To Fix CRM_PS_IPS012 - Web request type is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_IPS - Messages for Item Proposal

• Message number: 012

• Message text: Web request type is not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_IPS012 - Web request type is not maintained ?

  The SAP error message CRM_PS_IPS012, which states "Web request type is not maintained," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of web request types in the system. This error can arise when trying to process a web request that does not have a corresponding entry in the system.
  Cause:
  
  Missing Configuration: The web request type that is being used is not defined in the system. This could be due to a missing entry in the configuration settings for web request types.
  Incorrect Mapping: The mapping between the web request and the corresponding CRM object may not be set up correctly.
  Transport Issues: If the configuration was recently transported from another system, it may not have been transported correctly, leading to missing entries.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the web request type.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP CRM and verify that the web request type is defined. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings under "CRM" -> "Web Channel" -> "Web Request Types".
  Ensure that the web request type you are trying to use is listed and properly configured.
  
  
  
  Maintain Web Request Type:
  
  If the web request type is missing, you will need to create it. This involves defining the request type and mapping it to the appropriate CRM object.
  Make sure to specify all necessary parameters and settings for the web request type.
  
  
  
  Check Transport Requests:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included in the transport request.
  If something is missing, you may need to re-transport the configuration.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the web request type. This can be checked in the user roles and profiles.
  
  
  
  Testing:
  
  After making the necessary changes, test the web request again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes often provide additional context or solutions for specific scenarios.
  Documentation: Review the SAP documentation for CRM web channel configuration to ensure that all steps have been followed correctly.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.