How To Fix CRM_PS_ELD120 - Eligibility determination executed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 120

• Message text: Eligibility determination executed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD120 - Eligibility determination executed ?

  The SAP error message CRM_PS_ELD120, which states "Eligibility determination executed," typically indicates that the eligibility determination process has been triggered in the SAP CRM system, but it may not have produced the expected results or may have encountered issues.
  Cause:
  
  Eligibility Criteria Not Met: The eligibility determination process checks if certain criteria are met for a specific business transaction (like a promotion, discount, or service). If the criteria are not met, the system may return this message.
  Configuration Issues: There may be issues with the configuration of eligibility rules in the system. This could include missing or incorrect settings in the eligibility determination configuration.
  Data Issues: Incomplete or incorrect master data (like customer data, product data, etc.) can lead to eligibility determination not functioning as expected.
  System Errors: There could be underlying system errors or bugs that are causing the eligibility determination process to not execute correctly.
  
  Solution:
  
  Check Eligibility Criteria: Review the eligibility criteria defined in the system to ensure they are correctly set up and that the transaction meets these criteria.
  Review Configuration: Go to the configuration settings for eligibility determination in SAP CRM. Ensure that all necessary settings are correctly configured and that there are no missing rules or conditions.
  Validate Master Data: Check the relevant master data (customers, products, etc.) to ensure that it is complete and accurate. Correct any discrepancies found.
  Debugging: If the issue persists, consider using debugging tools in SAP to trace the eligibility determination process and identify where it may be failing.
  Consult Documentation: Refer to SAP documentation or notes related to CRM eligibility determination for any known issues or additional troubleshooting steps.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if you suspect a bug or system error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check the SAP Support Portal for any notes related to CRM eligibility determination that may provide insights or patches for known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_PS_ELD120 error message in SAP.