How To Fix CRM_PS_ELD107 - Eligibility determination profile is empty. Maintain eligibility manually

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 107

• Message text: Eligibility determination profile is empty. Maintain eligibility manually

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD107 - Eligibility determination profile is empty. Maintain eligibility manually ?

  The SAP error message CRM_PS_ELD107: Eligibility determination profile is empty. Maintain eligibility manually typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a valid eligibility determination profile for a specific process or transaction. This can happen in various scenarios, such as when creating a sales order, service order, or any other CRM-related document that requires eligibility checks.
  Cause:
  
  Missing Eligibility Profile: The most common cause is that the eligibility determination profile has not been defined or is not assigned to the relevant object (e.g., product, service, or customer).
  Configuration Issues: There may be issues in the configuration settings related to eligibility determination in the CRM system.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data records that are required for eligibility determination.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the eligibility profiles.
  
  Solution:
  
  
  Maintain Eligibility Profile:
  
  Go to the relevant configuration settings in SAP CRM.
  Navigate to the area where eligibility profiles are maintained (usually under the CRM settings).
  Create or assign an eligibility determination profile that is appropriate for the transaction you are trying to execute.
  
  
  
  Check Configuration:
  
  Ensure that the eligibility determination is properly configured in the system.
  Verify that the necessary settings for eligibility checks are activated and correctly set up.
  
  
  
  Review Master Data:
  
  Check the master data (e.g., customer, product, service) to ensure that all required fields are filled out and that the data is consistent.
  Make sure that the relevant objects are linked to the eligibility profiles.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access and maintain eligibility profiles.
  If needed, consult with your SAP security team to ensure proper access rights.
  
  
  
  Manual Maintenance:
  
  If the system prompts you to maintain eligibility manually, you may need to enter the eligibility criteria directly in the transaction you are working on.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or SPRO for accessing the configuration settings.
  Documentation: Refer to SAP Help documentation for detailed guidance on eligibility determination and related configuration settings.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By following these steps, you should be able to resolve the error message and ensure that the eligibility determination process works as intended in your SAP CRM system.