How To Fix CRM_PS_ELD105 - Start date and end date are mandatory for eligibility determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 105

• Message text: Start date and end date are mandatory for eligibility determination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD105 - Start date and end date are mandatory for eligibility determination ?

  The SAP error message CRM_PS_ELD105 indicates that when performing eligibility determination in the SAP CRM (Customer Relationship Management) system, both the start date and end date must be provided. This error typically arises in scenarios where eligibility checks are performed for services, products, or promotions that have specific validity periods.
  Cause:
  The error occurs because the system requires both a start date and an end date to determine the eligibility of a particular service or product. If either of these dates is missing or not properly defined in the transaction or configuration, the system cannot proceed with the eligibility determination.
  Solution:
  To resolve the CRM_PS_ELD105 error, follow these steps:
  
  
  Check Input Data: Ensure that both the start date and end date fields are filled in the relevant transaction or screen where you are performing the eligibility determination.
  
  
  Review Configuration: If you are using a custom program or transaction, check the configuration settings to ensure that the date fields are correctly defined and mapped.
  
  
  Validate Date Formats: Ensure that the dates are in the correct format as expected by the system. Sometimes, date format issues can lead to the system not recognizing the input.
  
  
  Check for Default Values: If applicable, check if there are any default values set for the start and end dates in the configuration. If defaults are not set, consider adding them.
  
  
  Consult Documentation: Review the SAP documentation or help files related to eligibility determination to ensure that you are following the correct procedures.
  
  
  Testing: After making the necessary adjustments, perform a test to see if the error persists. If it does, further investigation may be required.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with eligibility determination, such as CRM_ORDER or CRM_SERVICE.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user performing the eligibility determination has the necessary authorizations to access and modify the relevant data.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.