How To Fix CRM_PS_ELD021 - Detail Customizing does not exist for elig. determination category 'BAdI'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 021

• Message text: Detail Customizing does not exist for elig. determination category 'BAdI'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD021 - Detail Customizing does not exist for elig. determination category 'BAdI' ?

  The SAP error message CRM_PS_ELD021, which states "Detail Customizing does not exist for eligibility determination category 'BAdI'," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration related to eligibility determination.
  Cause:
  
  
  Missing Customizing Settings: The error indicates that the system is unable to find the necessary customizing settings for the eligibility determination category specified (in this case, 'BAdI'). This could be due to:
  
  The relevant customizing entries not being created in the system.
  The entries being deleted or not transported correctly from the development environment to the production environment.
  
  
  
  Incorrect Configuration: The configuration for the Business Add-In (BAdI) might not be properly set up or activated.
  
  
  Transport Issues: If the customizing settings were recently transported from another system, there may have been issues during the transport process.
  
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the customizing transaction (SPRO) and navigate to the relevant area for eligibility determination.
  Ensure that the settings for the eligibility determination category 'BAdI' are correctly defined.
  
  
  
  Create Missing Entries:
  
  If the entries are missing, you may need to create them manually. This typically involves defining the eligibility criteria and linking them to the appropriate BAdI implementation.
  
  
  
  Activate BAdI:
  
  Ensure that the BAdI implementation is active. You can check this in transaction SE19 (BAdI Implementation) or SE18 (BAdI Definition).
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs for any errors. Ensure that all necessary customizing settings were included in the transport request.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific BAdI and eligibility determination to ensure that all necessary steps have been followed.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the system is failing to find the customizing settings.
  
  
  
  Related Information:
  
  BAdI (Business Add-In): A BAdI is a type of enhancement in SAP that allows you to add custom functionality to standard SAP applications without modifying the original code.
  Eligibility Determination: This is a process in SAP CRM that checks whether a certain condition is met for a business transaction, such as a promotion or discount eligibility.
  Transaction Codes:
  
  SPRO: Customizing settings.
  SE18: BAdI Definition.
  SE19: BAdI Implementation.
  
  
  
  If you continue to experience issues after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further assistance.