How To Fix CRM_PS_DM363 - The item has a key inconsistency.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_DM - Debt Management Messages

• Message number: 363

• Message text: The item has a key inconsistency.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_DM363 - The item has a key inconsistency. ?

  The SAP error message CRM_PS_DM363, which states "The item has a key inconsistency," typically occurs in the context of project management or service management within the SAP CRM (Customer Relationship Management) module. This error indicates that there is a mismatch or inconsistency in the key fields of the item being processed, which can prevent the system from correctly identifying or processing the item.
  Causes:
  
  Data Inconsistency: The most common cause is that the data in the item does not match the expected key fields. This could be due to manual data entry errors or issues during data migration.
  Missing or Incorrect Keys: The item may be missing required key fields or have incorrect values in those fields.
  Changes in Configuration: If there have been recent changes to the configuration of the project or service items, it may lead to inconsistencies.
  Integration Issues: If the item is being integrated with other systems (like ERP), discrepancies in data can lead to this error.
  Versioning Issues: If there are multiple versions of the item, the system may be trying to access a version that no longer exists or is not properly linked.
  
  Solutions:
  
  Check Key Fields: Review the key fields of the item in question. Ensure that all required fields are filled out correctly and that they match the expected values.
  Data Consistency Check: Run a consistency check on the data to identify any discrepancies. This can often be done through standard SAP reports or transaction codes.
  Review Configuration: If there have been recent changes to the configuration, review those changes to ensure they have been implemented correctly and that they do not conflict with existing data.
  Recreate the Item: If the item is severely corrupted or inconsistent, it may be necessary to delete and recreate the item.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the inconsistency.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_PROJECT, or others that pertain to the specific area where the error occurs.
  Documentation: Review SAP documentation related to CRM and project management for best practices on data entry and management.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the key inconsistency that is causing the CRM_PS_DM363 error.