How To Fix CRM_PS_DM360 - You're entering a duplicated key for excluded steps. Check your entries.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_DM - Debt Management Messages

• Message number: 360

• Message text: You're entering a duplicated key for excluded steps. Check your entries.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_DM360 - You're entering a duplicated key for excluded steps. Check your entries. ?

  The SAP error message CRM_PS_DM360 indicates that there is an attempt to enter a duplicate key for excluded steps in a project or process within the SAP CRM (Customer Relationship Management) system. This typically occurs in the context of project management or when dealing with project structures, such as work breakdown structures (WBS) or project planning.
  Cause:
  
  Duplicate Entries: The most common cause of this error is that the system has detected that you are trying to enter a key (like a WBS element or activity) that already exists in the project structure but is marked as excluded.
  Incorrect Configuration: There may be a configuration issue where the system is not properly recognizing the unique keys for the steps you are trying to enter.
  Data Integrity Issues: There could be underlying data integrity issues in the database that are causing the system to misinterpret the entries.
  
  Solution:
  
  Check Existing Entries: Review the existing entries in the project or process to ensure that you are not trying to create a duplicate key. Look for any excluded steps that may have the same identifier.
  Modify or Remove Duplicates: If you find duplicates, you can either modify the existing entry or remove it if it is not needed.
  Use Unique Identifiers: Ensure that any new entries you are trying to create have unique identifiers that do not conflict with existing ones.
  Review Excluded Steps: If you are intentionally trying to include a step that is marked as excluded, you may need to change its status or configuration to allow it to be included again.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing project structures and handling excluded steps.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CJ20N (Project Builder) or CJ02 (Change Project) to manage project structures effectively.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  User Roles and Permissions: Ensure that you have the necessary permissions to make changes to the project structure, as lack of permissions can sometimes lead to unexpected errors.
  
  By following these steps, you should be able to resolve the CRM_PS_DM360 error and continue with your project management tasks in SAP.