How To Fix CRM_PS_DEDUCTIONPLAN012 - Deduction item proposal result determined neither amount nor percentage

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_DEDUCTIONPLAN - CRM_PS_DEDUCTIONPLAN

• Message number: 012

• Message text: Deduction item proposal result determined neither amount nor percentage

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_DEDUCTIONPLAN012 - Deduction item proposal result determined neither amount nor percentage ?

  The SAP error message CRM_PS_DEDUCTIONPLAN012 indicates that when trying to create or process a deduction plan, the system could not determine either an amount or a percentage for the deduction item proposal. This typically occurs in the context of SAP Customer Relationship Management (CRM) and can be related to various configuration or data issues.
  Causes:
  
  Missing Configuration: The deduction plan may not be properly configured in the system. This includes missing settings for deduction types, calculation rules, or related master data.
  Incomplete Master Data: The relevant master data (e.g., customer, product, or service) may not have the necessary information to calculate the deduction.
  Invalid or Incomplete Input Data: The input data provided during the deduction plan creation may be incomplete or incorrect, leading to the inability to derive an amount or percentage.
  Business Rules: There may be specific business rules or conditions that are not met, which prevents the system from calculating the deduction.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for deduction plans in the SAP system. Ensure that all necessary parameters, such as deduction types and calculation methods, are correctly set up.
  Review Master Data: Verify that all relevant master data is complete and accurate. This includes checking customer records, product details, and any other related data that may impact the deduction calculation.
  Input Validation: Ensure that the data being inputted into the deduction plan is complete and valid. Check for any missing fields or incorrect values that could lead to the error.
  Consult Business Rules: Review any business rules or conditions that may apply to the deduction plan. Ensure that all necessary criteria are met for the deduction to be calculated.
  Debugging: If the issue persists, consider using debugging tools or transaction logs to trace the process and identify where the calculation fails.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to deduction plans, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check the SAP Support Portal for any notes or patches related to this error message. There may be known issues or updates that address this specific error.
  Documentation: Review SAP documentation or help files related to deduction plans and CRM processes for additional insights and best practices.
  
  If the problem continues after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.