How To Fix CRM_PS_CAP016 - A case type must be defined for case type determination strategy

CRM_PS_CAP016 - Overview

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 016

• Message text: A case type must be defined for case type determination strategy

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP016 - A case type must be defined for case type determination strategy ?

  The SAP error message CRM_PS_CAP016 indicates that a case type must be defined for the case type determination strategy in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to determine the appropriate case type for a particular transaction or process due to missing configuration.
  
  Cause:
  
  Missing Case Type Configuration: The most common cause of this error is that the case type has not been defined in the system for the specific scenario you are trying to execute.
  Incorrect Determination Strategy: The determination strategy for case types may not be set up correctly, leading to the system's inability to find a matching case type.
  Inconsistent Data: There may be inconsistencies or missing data in the configuration that prevent the system from determining the case type.
  
  
  Solution:
  To resolve the CRM_PS_CAP016 error, follow these steps:
  
  
  Define Case Types:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Service