How To Fix CRM_PS_CAP015 - Defined case type does not exist

CRM_PS_CAP015 - Overview

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 015

• Message text: Defined case type does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP015 - Defined case type does not exist ?

  The SAP error message CRM_PS_CAP015, which states "Defined case type does not exist," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to create or process a case using a case type that has not been defined in the system.
  
  Cause:
  
  Missing Case Type: The most common cause of this error is that the case type you are trying to use has not been defined in the system. This could be due to a configuration oversight or because the case type was deleted or not properly set up.
  Incorrect Configuration: The case type may exist in the system but is not correctly configured or activated for the specific business scenario you are working with.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to access the defined case types.
  
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Go to the SAP CRM configuration settings and navigate to the area where