How To Fix CRM_PS_APPLICATION022 - Case could not be assigned automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 022

• Message text: Case could not be assigned automatically

What causes this issue?

Case could not be assigned automatically.
The following detailed message from case assignment is available:
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign the case manually by choosing <LS>Assign Case</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION022 - Case could not be assigned automatically ?

  The SAP error message CRM_PS_APPLICATION022 indicates that a case could not be assigned automatically in the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios where the system is unable to determine the appropriate assignment for a case based on the defined rules or configurations.
  Causes:
  
  Missing Assignment Rules: The system may not have any assignment rules defined for the specific case type or scenario.
  Inconsistent Data: There may be inconsistencies or missing data in the case that prevent the system from making an assignment.
  
  Configuration Issues: The configuration settings for case assignment in the CRM system may not be set up correctly.
  User Authorizations: The user attempting to create or manage the case may not have the necessary authorizations to perform the assignment.
  System Errors: There could be underlying system errors or issues with the CRM application that are preventing the assignment process.
  
  Solutions:
  
  
  Check Assignment Rules: Review the assignment rules configured in the