How To Fix CRM_PS_APPLICATION021 - Case assignment: &1 (message number &2&3, transaction type &4)

CRM_PS_APPLICATION021 - Overview

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 021

• Message text: Case assignment: &1 (message number &2&3, transaction type &4)

What causes this issue?

An error occurred during case assignment.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the related original message.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_PS_APPLICATION021 - Details

• The SAP error message CRM_PS_APPLICATION021 typically relates to issues with case assignment in the SAP Customer Relationship Management (CRM) system. This error can occur in various scenarios, particularly when there are problems with the assignment of cases to specific transaction types or when the system cannot find the necessary data to complete the assignment.
  
  Cause:
  
  Missing or Incorrect Configuration: The error may arise if the configuration for the case assignment is incomplete or incorrect. This could involve missing transaction types or incorrect settings in the CRM system.
  Data Inconsistencies: If there are inconsistencies in the data related to the case or transaction type, the system may not be able to process the assignment correctly.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to perform the case assignment, leading to this error.
  System Bugs or Limitations: There may be bugs in the version of SAP you are using, or limitations in the system