How To Fix CRM_PS_APPLICATION021 - Case assignment: &1 (message number &2&3, transaction type &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 021

• Message text: Case assignment: &1 (message number &2&3, transaction type &4)

What causes this issue?

An error occurred during case assignment.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the related original message.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION021 - Case assignment: &1 (message number &2&3, transaction type &4) ?

  The SAP error message CRM_PS_APPLICATION021 typically relates to issues with case assignment in the SAP Customer Relationship Management (CRM) system. This error can occur in various scenarios, particularly when there are problems with the assignment of cases to specific transaction types or when the system cannot find the necessary data to complete the assignment.
  Cause:
  
  Missing or Incorrect Configuration: The error may arise if the configuration for the case assignment is incomplete or incorrect. This could involve missing transaction types or incorrect settings in the CRM system.
  Data Inconsistencies: If there are inconsistencies in the data related to the case or transaction type, the system may not be able to process the assignment correctly.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to perform the case assignment, leading to this error.
  System Bugs or Limitations: There may be bugs in the version of SAP you are using, or limitations in the system that prevent the assignment from being processed.
  
  Solution:
  
  Check Configuration: Review the configuration settings for case management in the CRM system. Ensure that all necessary transaction types are defined and correctly set up.
  Data Validation: Validate the data associated with the case and transaction type. Ensure that all required fields are filled out and that there are no inconsistencies.
  Authorization Check: Verify that the user has the necessary authorizations to perform the case assignment. This may involve checking user roles and permissions in the system.
  Review SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message. Applying the latest updates can sometimes resolve underlying issues.
  Consult Documentation: Refer to the SAP documentation for CRM case management to ensure that you are following the correct procedures for case assignment.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details, including the message number and transaction type.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to case management, such as CRM_ORDER or CRM_CASE.
  User Roles: Understand the roles and authorizations required for case management in your organization.
  System Logs: Check system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the issue.
  Testing: If possible, replicate the issue in a test environment to better understand the conditions under which the error occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.